Privacy Policy

1Information We Collect

When you request a quote, schedule a move, or contact Motivated Movers Tuscaloosa ("Motivated Movers," "we," "us," or "our"), we may collect the following information:

• Contact information: name, phone number, email address, and moving addresses.
• Move details: move date, home size, inventory, and service preferences.
• SMS/text-message data: your mobile phone number, the fact that you opted in to receive text messages, the date/time of consent, and the content of messages exchanged with us.
• Communication records: emails, call notes, and messages you send us.
• Website usage data: pages visited and general device/browser information collected automatically.

2How We Use Your Information

We use the information we collect to:

• Prepare and send moving quotes and estimates.
• Schedule, confirm, and manage your move.
• Communicate with you about your service, including by phone, email, and SMS text message.
• Respond to customer service requests and questions.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

3SMS Messaging & Mobile Information

Motivated Movers Tuscaloosa may collect a user's mobile phone number when the user voluntarily opts in to SMS messaging. If you opt in, messages may include quote communications, scheduling, appointment reminders, service updates, and customer-service communications.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages at any time, and reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase.

For full details on our SMS program, including message frequency, opt-out instructions, and consent terms, see our SMS Terms & Conditions.

4How We Share Information

We do not sell your personal information. We may share limited information with:

• Service providers who help us operate our business, such as scheduling, payment processing, and communication tools — bound by confidentiality obligations.
• Our moving crews and staff, as needed to complete your move.
• Legal or regulatory authorities, if required by law, subpoena, or to protect our rights and safety.

Mobile information, including phone numbers and SMS opt-in consent data, will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers only as necessary to provide the services you requested (for example, scheduling support and customer service), bound by confidentiality obligations. SMS opt-in data and consent are never sold or shared with third parties for marketing purposes.

5Cookies & Website Data

Our website may use cookies and similar technologies to understand how visitors use our site and to improve functionality. You can control cookies through your browser settings.

6Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data at every step.

7Your Choices

• SMS opt-out: reply STOP to any text message to stop receiving SMS messages from us at any time. Reply HELP for assistance.
• Email opt-out: use the unsubscribe link in any marketing email.
• Access or deletion: contact us using the information below to ask about, update, or delete the information we hold about you.

8Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

9Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: